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Provider Satisfaction

  • More than 90% of physicians reported a primary care-based collaborative care program was helpful in treating older clients with depression and 82% felt that the program improved clients’ clinical outcomes. Participating physicians identified proactive client follow-up and client education as the most helpful components of the collaborative model.
    • Stuart Levine et al., “Physician Satisfaction With a Collaborative Disease Management Program for Late-life Depression in Primary Care”, General Hospital Psychiatry, 2005, 27
  • Eighty percent of primary care providers participating in a study offering collaborative care interventions for depressed clients reported enjoying treating this population more after the study than before.
    • Wayne Katon, “Collaborative care: Patient satisfaction, outcomes and medical cost-offset”Family Systems Medicine, 1995, 13.
  • “Satisfaction with referrals sent from medical to behavioral health has skyrocketed, with 95% of survey respondents reporting satisfaction with the outcome of their referral.”
    • [no author named] “Beacon’s Integrated Partner Model Delivers Results”, Beacon Updates, 2006.
  • When a counselor worked for one year in three practices in a rural area where there was previously no practice-based counseling, “there were improvements in patients’ well-being, self-awareness and coping skills, and high satisfaction among GPs and patients. Communication with other services was seen to improve.”
    • Barbara Nettleton “Counseling: filling a gap in general practice”, Patient Educ Couns,2000, 41(2).
  • In an Air Force pilot study assessing the efficacy of using behavioral health consultants in primary care settings, 100% of the primary care providers reported being highly satisfied and indicated they would “definitely recommend” others use behavioral health services for their patients.
    • Christine Runyan, et al., “A Novel Approach for Mental Health Disease Management: The Air Force Medical Service’s Interdisciplinary Model”, Disease Management. 2003, 6(3).