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Introducing: The Client Experience Toolkit!

We are excited to launch a new toolkit, with a great compilation of resources to help improve the client experience!

Click here to see more. Given the highly personal nature of health care and its supreme importance in all of our lives, one might expect to find that these interactions would focus, at their center, on human connections. In fact, research tells us the opposite is often true, that in this most intensely human of encounters, patients often experience a marked lack of connection. While other industries have long understood the value of skilled, kind interactions, healthcare has been slow to acknowledge the importance of focusing on the human experience of patients.
Enhancing patients’ health care experience means more than just providing excellent clinical care.  It requires care that addresses every aspect of the patients’ encounter at the clinic – their physical comfort, their understanding of what’s happening and their emotional needs.  Putting the patient first benefits not only the patients, but the clinics treating them as well.  As more treatment options become available to patients, they may make choices based not only on clinical outcomes, but also on whether their provider delivers compassionate patient-centered care.
The foundational tools gathered here are intended to facilitate culture change over the long term. While they may not produce an immediate result, by serving as the building blocks for a culture that prioritizes empathy, they allow organizations to achieve lasting long-term improvements. The tools are organized around the following concepts:
  • The Importance of The Patient Experience
  • Hiring Matters
  • Communication Matters
  • Patient Dissatisfaction
  • Referrals, Handoffs and Good-byes
  • Assessing Patient Experience

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Introducing: The Behavioral Health Data Sharing Toolkit!

Yes, you can share behavioral health data!

To help guide you in sharing data, we have pulled together the legal and practical information you need in a Behavioral Health Data Sharing Toolkit. Feel free to jump right to the data sharing templates if you’d like. Or dig deeper into the State and Federal legalities. If you’re trying to build the case for data sharing, you might want to look at the case studies for inspiration (and support!). You might also want to pause and review the data systems section to see about electronic health record (EHR) and clinical information system (CIS) recommendations.

What You’ll Find in the Toolkit

CALIFORNIA CONTEXT: California is engaged in a number of initiatives and pilots that have integration of physical and behavioral health care as a focus of that work. DATA SYSTEMS: Developing the technology for appropriate data systems that support and facilitate the transfer of patient information across providers and systems is a central feature of an integrated approach to care. LEGAL: The legal framework for sharing behavioral health data depends on State and Federal laws and regulations. TEMPLATES: Templates and examples of forms that have been developed by others working in integrated care as well as from practices that are working cross system at coordinating care of patients CASE STUDIES: In the initiatives described here, mental health treatment data are made available to physical health providers, although each initiative is using a different methodology for data sharing and patient consent. NATIONAL CONTEXT: List of resources, projects and organizations that we believe are doing important work that intersects and helps contextualize the issues surrounding the sharing of data.

Background on the Toolkit

The integration of behavioral health and physical health is quickly becoming the new gold standard of care for patients and the aspiration of many providers and in many different care settings.  Nonetheless, it is still a challenge for health care providers to know when it’s legal to share information.   Confusion remains over the various laws, statutes and regulations governing the sharing of confidential information, particularly when it concerns sensitive behavioral health information.  In some cases, this can lead to a reluctance to share important clinical treatment information, even when it is legal.   We have put together this toolkit to help support your work to deliver the best care for clients and patients. While it is certainly not intuitive, it is in fact possible to share data related to behavioral health issues in California. We hope that the information is useful in your work. The information included in the toolkit includes direct text where helpful and builds from the California Healthcare Foundation report prepared by Manatt, Phelps & Phillips, LLP: Fine Print: Rules for Exchanging Behavioral Health Information in California.

Graphic Recordings from LAPTN Learning Session #3

During the June 13th Learning Session, we again had the privilege to have the presentations and ensuing discussion captured by graphic recorder Wyn Wilson. Below, we have gathered the images Wyn created. Clicking an image should take you to a larger version of it, and you can then use the arrows to move through the images.

Graphic Recordings from LAPTN Learning Session #2

During the April 28th Learning Session, we again had the privilege to have the presentations and ensuing discussion captured by graphic recorder Wyn Wilson. Below, we have gathered the images Wyn created. Clicking an image should take you to a larger version of it, and you can then use the arrows to move through the images.

Graphic Recordings from LAPTN Learning Session #1

During the February 17 Learning Session, we had the privilege to have the presentations and ensuing discussion captured by graphic recorder Wyn Wilson. Below, we have gathered the images Wyn created. Clicking an image should take you to a larger version of it, and you can then use the arrows to move through the images.

Graphic Recordings from the 4th Annual Innovations Summit on Integrated Care

During the The 4th Annual Innovations Summit on Integrated Care, we focused on expanding behavioral health integration to whole person care, with a particular emphasis on “Clinical and Community Collaboration to Achieve Collective Impact.” We had the privilege to have the presentations and ensuing discussion captured by graphic recorder Wyn Wilson. Below, we have gathered the images Wyn created. You may use the arrows on the sides of each image to navigate, or click an image to enlarge it and then use the arrows to move through the slide show.

Materials from the 4th Annual Innovations Summit on Integrated Care

In the wake of the Affordable Care Act, numerous federal and California health care initiatives are underway to transform usual care practices to improve the health and well-being of the population, with a particular focus on individuals with complex health and psychosocial conditions. Within these initiatives, there is an expectation for cross-sector collaboration, coordination, and data sharing to better address the social determinants that profoundly impact health outcomes and costs of care. The Summit’s goal is to learn from the experiences of regional,cross-sector partners who are expanding and redefining their roles, and working to collectively build and implement coordinated and accountable systems of care. Leaders of health and behavioral health plans, primary care, mental health and substance use disorder systems, hospitals, homeless service providers, and others will discuss and explore innovative strategies for patient engagement and activation, service delivery,and payment and financing reform. Click the links below for the materials from the summit.
During the Summit, we had the privilege to have the presentations and ensuing discussion captured by graphic recorder Wyn Wilson. Below, we have gathered the images Wyn created. Clicking an image should take you to a larger version of it, and you can then use the arrows to move through the images.

Join us for The Fourth Annual Innovations Summit on Integrated Care

The Fourth Annual Innovations Summit on Integrated Care

Expanding Behavioral Health Integration to Whole Person Care Clinical and Community Collaboration to Achieve Collective Impact

Join us in Newport Beach! In the wake of the Affordable Care Act, numerous federal and California health care initiatives are underway to transform usual care practices to improve the health and well-being of the population, with a particular focus on individuals with complex health and psychosocial conditions. Within these initiatives, there is an expectation for cross-sector collaboration, coordination, and data sharing to better address the social determinants that profoundly impact health outcomes and costs of care. The Summit’s goal is to learn from the experiences of regional, cross-sector partners who are expanding and redefining their roles, and working to collectively build and implement coordinated and accountable systems of care. Leaders of health and behavioral health plans, primary care, mental health and substance use disorder systems, hospitals, homeless service providers, and others will discuss and explore innovative strategies for patient engagement and activation, service delivery, and payment and financing reform. REGISTRATION WEBSITE If you have any problems registering or making your guest room reservation, please contact the CIBHS Conference Department at 916.379.5317 or gwalcott@cibhs.org Learn more about IBHP at our updated website www.ibhpartners.org. SPONSORS

Peer Provider Tool Kit Launched

Meaningful Roles for Peer Providers in Integrated Healthcare, 2014, is a guide developed by the California Association of Social Rehabilitation Agencies with support of IBHP, this website’s host.  The guide provides information, tips and examples of how integrated health settings can best hire, train, integrate and retain peer specialists to benefit individuals with co-occurring health and behavioral conditions.

Decision Flow Chart Guides Providers Through Integrated Care

An integrated care decision flowchart, created by the Center for Integrated Health Solutions, walks providers through questions they should consider when integrating behavioral healthcare and provides resources to answer those questions.